If you don’t see an answer to your question below, please email us at firstname.lastname@example.org.
WHAT TYPE OF PAYMENT WILL BE ACCEPTED?
We will accept all major credit cards, pay-pal & shop pay.
WHAT IS YOUR SHIPPING POLICY?
For now, we will ship to US & Canada. We are working with shipping providers to hopefully be able to extend free shipping over $75 to everyone in the near future.
WILL YOU RE-STOCK?
YES!, when there is available inventory. Here are the different categories of availability.
NEW ARRIVALS // These items are in stock and ready to be shipped out. We will offer a standard 3-day turnaround.
PRE-ORDER // These items are en-route and will be shipped out within 2 days of arriving at our location. All pre-ordered items are guaranteed with the exception of it getting lost in the mail, in which case we would refund you.
COMING SOON // These items are currently back-ordered or have not left the warehouse yet. Once they are released to us, we will add them to the site and notify you via this email list.
WAITING-LIST // As an item sells out, it will trigger a waiting-list option. We will do our best to track down more of this item and provide you with an update when it is re-stocked!
WILL YOU OFFER GIFT CARDS?
YES! There is an option to buy a gift card on the site!
WILL YOU ACCEPT RETURNS?
At the current time, all sales are final. Once we move to a fulfillment center, we will have the capabilities to accept and process returns. If your order arrives damaged or you are unsatisfied, please just email us at email@example.com!
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once you place an order, you’ll receive a confirmation email with an “Order Status” button. It’ll tell you whether your order is processing, has shipped or has been delivered.
I HAVE AN ISSUE WITH MY ORDERPlease email us for any reason at firstname.lastname@example.org!