If you don’t see an answer to your question below, please email us at orders@cooperathome.com

WHAT TYPE OF PAYMENT IS ACCEPTED?

We will accept all major credit cards, pay-pal & shop pay.

RETURNS & EXCHANGES

At the current time, all items are final saleWhile each item is inspected prior to shipment and packed to ensure safe delivery, it is possible that damage could occur during the shipping process. Please email orders@cooperathome.com within 72 hours of receipt of the item and include your name, your order number, the issue with your order, and photos of the damaged or incorrect item(s).

Once we verify your shipment information, a member of our team will be in touch with return shipping instructions. Please note that in order to process your refund or replacement, all items must arrive back to our warehouse in new, unused condition, with packing intact, and accompanied by the order packing slip.

Once we receive the damaged or incorrect item and properly inspect it, we will replace the item at no additional cost. If a replacement is not available then we will issue store credit or refund your order. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.

Please note all original shipping charges are non-refundable.

WHAT IS YOUR SHIPPING POLICY?

For now, we are able to ship to the US & Canada. We are working with shipping providers to be able to extend flat-rate shipping beginning in September. 

WILL YOU RE-STOCK?

While we will not typically restock, if an item sells out extremely fast we will do our best to restock when there is available inventory. Here are the different listings you might see on our site.

NEW ARRIVALS // These items are in stock and ready to be shipped out. We will offer a standard 3-day turnaround.

COMING SOON // Occasionally we give you a peak at items that are en-route. Once they are released to us, we will add them to the site and notify you via this email list.

WAITING-LIST // As an item sells out, it will populate a waiting-list option. We will do our best to track down more of this item and provide you with an update when it is re-stocked!

WILL YOU OFFER GIFT CARDS?

YES! There is an option to buy a gift card on the site!

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once you place an order, you’ll receive a confirmation email with an “Order Status” button. It’ll tell you whether your order is processing, has shipped or has been delivered. 

I HAVE AN ISSUE WITH MY ORDER

Please email us for any reason at orders@cooperathome.com!