FAQs

If you don’t see an answer to your question below, please email us at orders@cooperathome.com. 

WHAT TYPE OF PAYMENT IS ACCEPTED?
We accept all major credit cards, pay-pal & shop pay. 

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We will do our best to cancel your order if you contact us immediately after placing the order. We ship out next business day and cannot guarantee order cancellation if we do not get the cancelation request within an hour of placing the order. If you have placed an order in error, please immediately contact orders@cooperathome.com with your order number and request.

HOW CAN I CHECK THE STATUS OF MY ORDER?
Once you place an order, you’ll receive a confirmation email with an “Order Status” button. It’ll tell you whether your order is processing, has shipped, or has been delivered. 

WHAT IS YOUR SHIPPING POLICY?
We process orders Monday - Friday, excluding all major holidays. Orders made by 2pm EST will ship out next day. For now, we are able to ship to the US only. 

ITEMS LOST OR RETURNED TO SENDER
Cooper at Home is not liable for items lost by postal carriers or for delays in the shipping process once the order leaves our warehouse. If the carrier returns to sender for any reason we will email you after we receive your order to our warehouse. At that time we can either help you correct your address and re-send the package or cancel your order for you. 

RETURNS & EXCHANGES
We do not offer returns, but if for some reason you are unhappy with your purchase you may exchange it for store credit within 14 days of the fulfillment date. Items must be unused and in their original condition. At this time, we do not accept exchanges on jewelry, signature candles, or items otherwise specified in the product description.

Please visit our returns page for more information or to process an exchange.

DO YOU RE-STOCK ITEMS WHEN THEY SELL OUT?
While we will not typically restock, if an item sells out extremely fast we will do our best to restock when there is available inventory. If you wish to be added to the waiting list or request a restock, please fill out the “restock notification” on the product page.

DO YOU OFFER GIFT CARDS?
YES! There is an option to buy a gift card on the site! You may purchase one here. 

WHAT DO I DO IF THERE IS AN ISSUE WITH MY ORDER?
Please email us for any reason at orders@cooperathome.com! We do not work nights or weekends and will get back to you within two business days.