If you don’t see an answer to your question below, please email us at orders@cooperathome.com

WHAT TYPE OF PAYMENT IS ACCEPTED?

We accept all major credit cards, pay-pal & shop pay.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

We will do our best to cancel your order if you contact us within 3 hours of placing it. We ship out next business day and cannot guarantee order cancellation past the three hour mark. If you have placed an order in error, please immediately contact orders@cooperathome.com with your order number and request.

RETURNS & EXCHANGES

All sales are considered final. However, we want you to be happy with your purchase! If something truly does not work for you, we accept returns for store credit within 7 days of delivery. We do not accept returns on vintage or one-of-a-kind items. 

We do not offer price adjustments or exchanges at this time.

Please email orders@cooperathome.com to process a return. The customer is responsible for return shipping and assumes responsibility for damages. Store credit will be valid for one year from the date of issue.

DAMAGES

Each item is inspected prior to shipment and packed to ensure safe delivery, it is possible that damage could occur during the shipping process. Shipping damages must be claimed within 24 hours of delivery. Please email orders@cooperathome.com within 24 hours of receipt of the item and include your name, your order number, the issue with your order, and photos of the damaged or incorrect item(s).

Once we verify your shipment information, a member of our team will be in touch with return shipping instructions. Please note that in order to process your refund or replacement, all items must arrive back to our warehouse in new, unused condition, with packing intact, and accompanied by the order packing slip.

Once we receive the damaged or incorrect item and properly inspect it, we will replace the item at no additional cost. If a replacement is not available then we will issue store credit or refund your order. Store credit will be valid for one year from the date of issue. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.

Please note all original shipping charges are non-refundable.

WHAT IS YOUR SHIPPING POLICY?

We process orders Monday - Friday, excluding all major holidays. Orders made by 2pm EST will ship out next day. There is a $5 flat-rate for ground shipping with the option to may more for expedited delivery. For now, we are able to ship to the US only. We are working with shipping providers to be able to extend flat-rate shipping & ship to Canada.

DO YOU RE-STOCK ITEMS WHEN THEY SELL OUT?

While we will not typically restock, if an item sells out extremely fast we will do our best to restock when there is available inventory. If you wish to be added to the waiting list or request a restock, please fill out the “restock notification” on the product page. 

DO YOU OFFER GIFT CARDS?

YES! There is an option to buy a gift card on the site! You may purchase one here.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once you place an order, you’ll receive a confirmation email with an “Order Status” button. It’ll tell you whether your order is processing, has shipped or has been delivered. 

WHAT DO I DO IF THERE IS AN ISSUE WITH MY ORDER?
Please email us for any reason at orders@cooperathome.com!