FAQs
If you don’t see an answer to your question below, please email us at orders@cooperathome.com.
WHAT TYPE OF PAYMENT IS ACCEPTED?
We accept all major credit cards, pay-pal & shop pay.
CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?
We will do our best to cancel your order if you contact us immediately after placing the order. We ship out next business day and cannot guarantee order cancellation if we do not get the cancelation request within an hour of placing the order. If you have placed an order in error, please immediately contact orders@cooperathome.com with your order number and request.
HOW CAN I CHECK THE STATUS OF MY ORDER?
Once you place an order, you’ll receive a confirmation email with an “Order Status” button. It’ll tell you whether your order is processing, has shipped or has been delivered.
WHAT IS YOUR SHIPPING POLICY?
We process orders Monday - Friday, excluding all major holidays. Orders made by 2pm EST will ship out next day. For now, we are able to ship to the US only. We are working with shipping providers to be able to extend flat-rate shipping & ship to Canada.
ITEMS LOST OR RETURNED TO SENDER
Cooper at Home is not liable for items lost by postal carriers or for delays in the shipping process once the order leaves our warehouse. If the carrier returns to sender for any reason we will email you after we receive your order to our warehouse. At that time we can either help you correct your address and re-send the package or cancel your order for you.
RETURNS & EXCHANGES
We do not offer returns, but if for some reason you are unhappy with your purchase you may exchange it for store credit within 7 days of delivery. Items must be unused and in their original condition. At this time, we do not accept exchanges on apparel, jewelry, or one-of-a-kind items.
We do not offer price adjustments. Please email orders@cooperathome.com to process a return. The customer is responsible for return shipping and assumes responsibility for damages that occur in transit. Store credit will be valid for one year from the date of issue.
DAMAGES
Each item is inspected prior to shipment and packed to ensure safe delivery, it is possible that damage could occur during the shipping process. Shipping damages must be claimed within 24 hours of delivery. Please email orders@cooperathome.com within 24 hours of receipt of the item and include your name, your order number, the issue with your order, and photos of the damaged or incorrect item(s).
Once we verify your shipment information, a member of our team will be in touch with return shipping instructions. Please note that in order to process your refund or replacement, all items must arrive back to our warehouse in new, unused condition, with packing intact, and accompanied by the order packing slip.
Once we receive the damaged or incorrect item and properly inspect it, we will replace the item at no additional cost. If a replacement is not available then we will issue store credit or refund your order. Store credit will be valid for one year from the date of issue. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
Please note all original shipping charges are non-refundable.
DO YOU RE-STOCK ITEMS WHEN THEY SELL OUT?
While we will not typically restock, if an item sells out extremely fast we will do our best to restock when there is available inventory. If you wish to be added to the waiting list or request a restock, please fill out the “restock notification” on the product page.
DO YOU OFFER GIFT CARDS?
YES! There is an option to buy a gift card on the site! You may purchase one here.
WHAT DO I DO IF THERE IS AN ISSUE WITH MY ORDER?
Please email us for any reason at orders@cooperathome.com! We do not work nights or weekends and will get back to you within two business days.
