We do not offer returns, but if for some reason you are unhappy with your purchase you may exchange it for store credit within 7 days of delivery. Items must be unused and in their original condition. At this time, we do not accept exchanges on apparel, jewelry, signature candles, or items otherwise specified in the product description.
We do not offer price adjustments. Please email email@example.com to process a return. The customer is responsible for return shipping and assumes responsibility for damages that occur in transit. Store credit will be valid for one year from the date of issue.
Each item is inspected prior to shipment and packed to ensure safe delivery, it is possible that damage could occur during the shipping process. Shipping damages must be claimed within 24 hours of delivery. Please email firstname.lastname@example.org within 24 hours of receipt of the item and include your name, your order number, the issue with your order, and photos of the damaged or incorrect item(s).
Once we verify your shipment information, a member of our team will be in touch with return shipping instructions. Please note that in order to process your refund or replacement, all items must arrive back to our warehouse in new, unused condition, with packing intact, and accompanied by the order packing slip.
Once we receive the damaged or incorrect item and properly inspect it, we will replace the item at no additional cost. If a replacement is not available then we will issue store credit or refund your order. Store credit will be valid for one year from the date of issue. You will receive an email confirmation once your return has been accepted and your refund will be processed within 5-7 business days of receipt.
Please note all original shipping charges are non-refundable.
For more questions & information on our shipping policy, please visit our FAQ page.